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Report a problem when something goes wrong

Open this in Talisk HQ

When something fails, a red Error banner appears at the top of the screen and stays there until you close it, so you have time to read what happened.

  1. Read the message. For a failed email it says Email not sent and the draft is kept in the thread so you can try again.
  2. Click Report on the banner to send the error to TALISK_HQ support. The button changes to Reported once it has gone.
  3. Click × to close the banner.

Report only appears when something went wrong that you could not have caused or fixed yourself. It is left off when the banner is telling you what to change: a missing recipient or other required field, a file that is too large or not an image, a period that is locked, a usage limit, or a browser setting such as clipboard permission. Fix what the message says and try again.

Report is optional. It tells us which errors people are hitting and what the app was doing at the time, which is often enough to fix the cause without asking you for anything else. If you want a reply, email support@taliskhq.com and mention what you were doing when the banner appeared.

Good to know: A report goes to Talisk support with the error you saw, the page you were on, and the last few things that failed in the app. It never includes the contents of your emails, bills, or documents. Reporting does not retry the action: if an email was not sent, open the thread and send it again from the draft Talisk kept for you.

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