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Talisk Mail

The inbox that
answers for you

Talisk reads your website once, learns how you write from your own sent replies, and has the answer drafted before you open the email. It knows what changed this week, because you told it in a sentence. Nothing is sent until you press Send.

Every screen on this page is the real product, over a real mailbox.

A drafted reply in the inbox: Hi Daniel, Yes, I ship to the US at cost. From Squamish to Bellingham is usually five to eight working days, though Canada Post is running about two days behind through the Rockies right now so closer to seven to ten at the moment. I cannot quote duty or Washington state tax in advance, those get assessed on delivery. Signed Maya, Fernhill Goods Co.
A reply Talisk wrote, waiting to be sent

It read your website, it read your last six replies,
and it knows what is true this week.

The draft

A customer asks. The answer is already written

Daniel wants to know about shipping to Washington. The reply is waiting when the email is opened: the shipping terms come from the store's own website, the tone comes from the owner's own sent replies, and the line about Canada Post running late comes from one sentence she typed on Monday. She reads it, and presses Send.

01The facts come from your website, read once and kept as a brief and a set of answers
02The voice comes from replies you actually sent, not from a template
03What changed this week comes from a box you can edit in ten seconds
The question
The draft, before anyone touches it
The customer

You know who is writing before you reply

Priya is chasing an order. One click and Talisk reads the whole history with her and puts it beside the email: what she buys, how she likes to be dealt with, and every order she has placed, with the totals and where each one got to. It is read from your own mail and your own store, not bought from anyone.

It saidShe reports product issues politely and without hostility. Respond promptly given her gift-driven urgency, and proactively offer gift wrapping or direct shipping options since she has asked about both.
Who is writing

It drafts. You send.
Never the other way round.

How it learned your business

Everything it says came from something you wrote

There is no training, no prompt to write and nothing to configure. You give it your web address once. Everything after that is read out of work you had already done.

The website scan: five pages of fernhillgoods.ca scanned, with two draft FAQs proposed for review, each with an Accept and a Discard button.

It reads your website

Give it your web address and it reads your shipping page, your returns page, your about page. It comes back with a draft brief and a set of answers, and saves none of it until you accept them one at a time.

The Business Brief: a short description of the business, what it sells, where it ships from, its shipping and returns terms and its wholesale terms.

The brief it wrote about you

What you sell, where you ship from, what your terms are. Every draft is written against it, and you can rewrite any line of it whenever the business changes.

The FAQ list: questions about shipping times, shipping to the United States, the return policy and breakage, each with the answer underneath and Edit and Delete controls.

The answers it keeps

The questions customers actually ask, with the answer you would give. Talisk matches them to an incoming email by hand, so a shipping question gets the shipping answer, in the words you approved.

A reply rule named Customer order questions, marked Active and Auto-draft, learned from 6 replies.

Your voice, out of your own sent mail

It reads replies you have already sent and writes down how you answer: how you open, what you lead with, that you give a number rather than a range, that you offer a way out before anyone has to ask. Then it writes like that.

The inbox: emails tagged Support, Inquiry, Invoice, Quote and General, one marked Draft, supplier invoices marked in books, and Current, Snoozed and Filtered tabs across the top.

Sorted before you get there

Every email is read as it lands and tagged for what it is: a customer with a problem, a quote to send, an invoice for the books, a newsletter you never need to see. The ones that need you are at the top, and the rest are out of the way.

A customer email about a late order, with the drafted reply open above it giving the order contents, the carrier and the tracking number.

Already open when you get to it

A customer asks where their order is at quarter to nine. By the time it is read, the reply naming the order, the carrier and the tracking number is sitting above it, waiting to be sent, corrected or thrown away.

On the phone

The same inbox, in a queue at the post office

The drafts are already written, so answering the morning's mail is reading and pressing Send. The same tags, the same replies, the same mailbox.

The inbox on a phone, with the same tags and the same unread counts.
Inbox
What it means day to day

It answers the mail. You decide what goes out

Nothing leaves without you

Talisk drafts, and stops. Every reply on this page is sitting in a draft waiting for a person to read it. There is no setting that sends mail on your behalf.

It knows a customer from a bill

Your supplier's invoice is already in your books. It shows with a tag, its amount and its status, one click from review. You never go hunting for it, and you never key it in.

One mailbox or five

Gmail, Outlook or any IMAP account. The brief, the answers and the voice are kept per mailbox, so the shop address and your own address never sound the same.

Start with this morning's mail

Connect the mailbox. Give it your web address.
Read what it writes

It takes a few minutes, and the first draft is waiting on the next email that arrives.